Please try to notify us within 24 hours of your scheduled appointment. If failed to notify us in time, our Artist cannot replace that appointment time. Due to this, our policy is as follows:
50% of Service Fee - 24 hours to 1 hour Before Scheduled Appointment
100% of Service Fee - Less than 1 hour Before Scheduled Appointment
100% of Service Fee - No Show
Your appointment will automatically cancel 15min after your appointment time if you don’t show up. We won’t take future appointment till you pay the fee.
COLOR PROCESS POLICY
PLEASE NOTE: A COLOR PROCESS SERVICE DOES NOT INCLUDE AN ADDITIONAL GLAZE. IF YOU WISH TO ADD-ON A GLAZE TO YOUR COLOR PROCESS, PLEASE SPEAK WITH YOUR STYLIST AND YOUR GLAZE WILL BE APPLIED FOR AN ADDITIONAL FEE
BLOW DRY POLICIES
AT madison25 h&n YOU WILL RECEIVE A COMPLIMENTARY 10-MINUTE FINISHING BLOW-OUT WITH ALL COLOR SERVICES. IF YOU WISH FOR A FULL BLOW-DRY AFTER YOUR COLOR SERVICE YOU WILL BE BOOKED IN ACCORDINGLY, AND WILL RECEIVE YOUR BLOW-DRY From $16+ (IF YOUR HAIR ALSO REQUIRES A HOT IRON SERVICE TO BE STRAIGHTENED OUT, YOU'LL BE CHARGED AN ADDITIONAL $15.) PLEASE NOTE: SOME HAIR TYPES, SUCH AS CURLY, HEAVILY TEXTURED, AND RELAXED HAIR CANNOT BE EFFECTIVELY BLOWN-OUT IN 10 MINUTES. IN SUCH CASES IT IS BETTER TO LEAVE THE HAIR TO DRY NATURALLY, AND, AS SUCH, WE CANNOT OFFER OUR COMPLIMENTARY BLOW-OUT AS THIS WILL AFFECT THE INTEGRITY OF YOUR HAIR. OF COURSE IF YOU WISH TO BOOK A FULL BLOW-DRY WE WILL MAKE YOU LOOK STUNNING.
FIX POLICY
We do not offer refunds. ALL sales are final for hair and nail service. If the situation occurs in which you need to fix a hair or nail service, you have 7 days from your booked service appointment to come in for fix at no charge.
When you schedule your appointment, you are agreeing to these policies.
